Refund policy

Thank you for visiting and shopping with Wasilaah.

Wasilaah, an e-commerce company based in UAE, and shipping from Dubai. Our website, www.wasilaahme.com, is owned and operated by AL WASILAAH INC LLC, a limited liability company registered in the United Arab Emirates (Commercial License Number: 2322219.01)

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We neither accept the return for products with scratches, being used nor package is destroyed.

Orders in Saudi, Qatar, Bahrain are not subjected to Returns and Refunds

RETURN TIMESCALE:

You are eligible to request a return within 3 days from the date of receiving your order. To initiate a return, you should contact our support team at info@wasilaah.com with your order details and reason for return. Returns requested beyond this period may not be eligible for processing.

Items to be returned will be picked up from your address and returned to us within 2-4 working days after you submit your return request.

Orders in Saudi, Qatar, Bahrain are not subjected to Returns and Refunds

REFUND TIMESCALE:

  • Refunds are issued once the returned item is received at our warehouse.
  • Free Delivery Offers are subject for return fees AED 100, in case of returns
  • For purchases made via www.wasilaahme.com using a card or installment payment methods, refunds are issued to the same card within 5-7 working days after receiving the item. 
  • Orders paid through Cash on Delivery are refunded to your bank account, provided by you through email within 7-10 working days.

Orders in Saudi, Qatar, Bahrain are not subjected to Returns and Refunds

REPORTING DAMAGED ITEMS:

Thoroughly inspect your item upon receipt. Any items that are damaged or marked in any way must be reported on the same day of delivery and returned in the original packaging they were received in.

Once you notify us, we will inform our courier of the damage to the item and arrange for a replacement to be sent to you.

Please ensure the item is packed in the original box it was received in to avoid rejection of the replacement.

If you are unable to check the item on the day of delivery, please contact us after ordering and inform us of the time window you would need to inspect the item.

Hence, please ensure that you follow the correct instructions to place and secure the items. If the items are damaged after delivery due to failure to follow instructions, a refund or return will not apply.

Orders in Saudi, Qatar, Bahrain are not subjected to Returns and Refunds

 

DISCLAIMERS:

Our delivery/collection service is for items delivered/collected at your doorstep. Our drivers may be able to take away the packaging upon request; however, some of our partner couriers may not be able to offer this service. We would only recommend disposing of your packaging upon delivery if you are certain your item is as required and will be kept. Returning an item without original packaging will incur return damages and will not be processed upon receiving.